Terms & Conditions

1. Introduction

Welcome to Opal Trails! By using our services, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

2. Orders & Payments

• All orders are processed on a cash-on-delivery basis.
• Customers must ensure accurate shipping details at the time of ordering.
• Once an order is confirmed, modifications or cancellations may not be possible.

3. Shipping & Delivery

• Delivery times may vary based on location and availability.
• Customers are responsible for providing an accessible delivery address.
• If a delivery attempt is unsuccessful due to incorrect information or unavailability, reattempts may be subject to additional arrangements.

4. Returns & Refunds

• Returns are accepted only if the item received is defective or incorrect.
• Requests for returns must be made within 7 days of receiving the product.
• Items must be returned in their original condition, unused, and with all packaging intact.
• Refunds will be processed after verification of the returned item.

For any conditions-related inquiries, please reach out at [email protected].